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Open the ekplus Privacy Policy

This page explains how we handle your account data, cookie use, device records, and contact requests.

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REQUEST ROUTES

Browse Privacy Request Paths

If you want a copy of your data, a correction, or a deletion request, start with the support channel inside your account.

Account chat Use the chat path in your account when you need a copy, correction, or deletion request. We will confirm the request details, check your login history, and reply through the same channel so your record stays linked to you.
Email request Send an email request if you want a written trail for your privacy case. Include your username, the change you want, and the account details we need to match the record before we act.
Request form Use the form if you prefer a structured path for access or correction requests. It helps us capture the right dates, device notes, and contact route without asking you to repeat the same details later.
PRIVACY CONTROLS

Switch On Privacy Controls

We keep privacy handling tied to the same sign-in session you use on desktop and mobile, so you can check what we hold without starting over.

Data use

We collect the details needed to open and manage your account, confirm deposits and withdrawals, and keep fraud checks accurate. That can include login timestamps, device data, and payment references linked to Touch 'n Go, GrabPay, Boost dan FPX.

Cookies

Cookies help us keep you signed in, remember session choices, and detect odd behaviour across page loads. We also use similar tools to measure errors and fix broken steps in the privacy flow without collecting more than we need.

Account security

Access stays tied to your own login, and we expect you to keep your password and one-time codes private. If you notice a device you do not recognise, tell us at once so we can lock the session and check recent activity.

Retention

We keep records only for the time needed to run the account, settle disputes, meet local legal duties, and maintain audit trails. After that period, we remove them or convert them into records that do not identify you.

Request changes

You can ask for a copy, correction, or deletion of data by sending a request through your account path. We verify the name, contact route, and recent account activity before we make changes, so the right person gets the right record.

Contact trail

Every change request leaves a trail showing what we adjusted and when. If we cannot make the change you asked for, we explain the reason through the same channel and point you to the next step that the law allows.

Open Common Privacy Questions

These questions cover what we collect, how cookies work, how you can ask for access or corrections, and where to send a request. We keep the answers short so you can check the key points without digging through long policy text. If local law limits a request, we will say so plainly and apply the rule only where local law permits. That keeps the page practical for your next step.

We collect the details you submit for sign-up, verification, security, and payment handling, plus device and session records that help us keep the account accurate and protect it from misuse.

Cookies help keep you signed in, remember your preferences, and spot unusual behaviour across pages. They also help us fix broken steps and measure whether the privacy page works as expected.

Yes. Send a request through your account channel and we will verify your identity before we share anything. If local law limits part of the record, we will explain that and provide the rest where we can.

Use the same account path and tell us which detail is wrong, what it should be, and how we can confirm it. We may ask for a recent login or contact check before we update the record.

We keep records only as long as needed for account handling, dispute checks, audit trails, and legal duties in Malaysia. After that, we delete them or turn them into records that do not identify you.

Contact the support channel inside your account, or use the email route if that is the one shown to you. Add your username, the request type, and enough detail for us to locate the right record.

Yes. If access or eligibility is limited by local law, we follow that rule and keep the privacy page available only where local law permits.

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