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Open the legal terms for Malaysia

Before you open an account, we set out the rules for use, data handling, cookies, and request handling in clear English.

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ekplus Open the legal terms for Malaysia
REQUEST ROUTES

Switch to the right contact path

If you need a legal change, a copy of records, or help reading a clause, send the request through the channel tied to your account.

Account message Use the message form in your account for corrections, access requests, or deletion requests. It links the request to the right profile, which helps us verify the change before we act.
Live chat If you want help understanding a clause, open chat from the lobby while you are signed in. We can point you to the right section and record the request against your account.
Email request For document copies or disputes, send an email from the address linked to your account. Include the account name, the request, and any proof we need so we can process it.
DATA HANDLING

Browse how data and records are handled

We store account details, activity logs, support messages, and device markers only for as long as we need them to run the account, settle disputes, and meet record-keeping duties that apply to…

Stored records

We keep account details, login history, support messages, and device markers only for the period needed to run the account and settle disputes. After that, records move into the retention period that applies to the file.

Cookies

Cookies help keep you signed in, remember language choices, and load the same settings when you return. They do not change the legal rules on access, but they do make session handling simpler.

Account security

We expect a strong password and will ask for extra checks before sensitive changes such as contact updates or data requests. That reduces the risk of someone changing your account without permission.

Request checks

When a request could affect account access, we match it to the account email, support history, or other proof before we act. That keeps the request tied to the right person.

Retention

Some records stay on file after an account closes so we can settle disputes, keep required logs, and meet duties that apply to our records. We remove them when the retention period ends.

Access requests

You can ask for a copy, correction, or deletion of personal data through support. Where local law allows the request, we will review it and explain any part we cannot change.

Open the questions we hear most

These are the legal questions we are asked most often before an account is opened or changed. They cover access by location, request handling, record keeping, and how you can ask for corrections or copies. If a rule depends on your location, the answer follows local law and the availability of the relevant right in your area.

Access depends on local law and is available where local law permits. If your location is not covered, the relevant pages or actions may stay closed, and we will not invite you to continue.

Send a request through the account channel tied to your profile. We will verify the request, then provide a copy or explain any part we cannot release under the law that applies.

Yes. If the details are yours to update, send the change through support and confirm the new value. We may ask for proof before we edit records linked to identity or contact details.

We keep some records after closure to settle disputes, keep required logs, and meet duties that apply to our records. We remove or lock them when the retention period ends.

No. Cookies help with sign-in, language choice, and session handling, but they do not replace the legal terms on this page. You can change browser settings if you want less tracking.

Contact support from your account, say which data you want changed, and tell us why. If the request affects the account record, we may ask for verification before we update it.

Use the message form or email path linked to the account and include the facts, date, and any record you hold. That helps us sort the issue and answer in one thread.

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